Press release

Dear Customer:

As previously announced the HarperCollins Canada Customer Service and Credit, Collection and Accounts Receivable functions will be transitioned to HarperCollins U.S. effective March 30, 2015.  Although this transition will be relatively seamless to you there are a few important changes which are noted below.  Should you have any questions please contact HarperCollins Publishers Customer Service at 844-327-5757.

Customer Service

• New toll free number is:  844-327-5757
• New fax number is:  855-822-0957
• Hours of operation are:  8:30am – 5:00pm EST, Monday through Friday
• Continue to address mail correspondence to:  [email protected]
• Physical mail to:

HarperCollins Publishers
53 Glenmaura National Blvd
Moosic, PA 18507

Credit Services

• New toll free number is:  800-233-4727 

Payments

• Continue to address your check payments to:

HarperCollins Canada Ltd
PO Box 3285
Station A
Toronto, Ontario
M5W 4K2

• Please provide corresponding details with your payment, including the account number the check should be applied to and a listing of invoices, credits and deductions

• Continue to send your wire payments to

Bank of Nova Scotia
44 King Street West
Toronto, Ontario  M5H 1H1

Canadian Clearing Cope: //CC000247696

Beneficiary

HarperCollins Canada Limited

Beneficiary account number: 852820001112

• Please include the account number which funds should be applied to.
• Send corresponding details along with HarperCollins account number and payment details (listing invoices, credits and deductions) to:  [email protected]

Returns

• Continue to send your returns to:

HarperCollins Canada
Returns Department
1995 Markham Road
Scarborough, Ontario  M1B 5M8

Additional information pertaining to returns will be communicated in the near future.

Distribution of product ordered will be completed by both the HCC Markham warehouse and RR Donnelly until June 26th.  After that time, all product ordered will be completed by RR Donnelly

We appreciate your business, support and partnership.

Sincerely,

HarperCollins Canada

TRANSITION TIMELINE 2015

Key Dates

February 27, 2015
Last day to ship orders for ChiZine. ChiZine will be represented by Publishers Group Canada through Raincoast Books. Outstanding orders will be transferred to Raincoast Books.
Details here

March 30, 2015
HarperCollins Canada Customer Service and Credit, Collection and Accounts Receivable functions transitioned to HarperCollins U.S.
Details above

April 6, 2015
Orders submitted to HarperCollins Canada will ship from RR Donnelley in the US as well as the Markham Road warehouse in Canada.

April 23, 2015
Last day to place orders for Boom!, Douglas & McIntyre, Greystone, and New Society Press. Please forward orders beyond this date to the new distributor.
Details here

April 30, 2015
Last day to ship orders for Boom!, Douglas & McIntyre, Greystone, and New Society Press. Outstanding orders will be transferred to the new distributor.
Details here

May 29, 2015
Last day for returns for ChiZine. All returns for ChiZine titles beyond this date should go to Raincoast Books.
Details here

June 19, 2015
Last day to place orders for Boston Common Press, Anansi, and Pan Macmillan. Please forward orders beyond this date to the new distributor.
Details here

June 26, 2015
Last day to ship orders for Boston Common Press, Anansi, and Pan Macmillan. Outstanding orders will be transferred to the new distributor.
Details here

June 28, 2015
Last day for returns to the Markham Road warehouse in Canada.

June 29, 2015
All eligible returns submitted to HarperCollins Canada after June 28, 2015 will be processed at a new facility to be announced on May 15.

July 29, 2015
Last day for returns for Boom!, Douglas & McIntyre, Greystone, and New Society Press. All returns beyond this date should go to the new distributor.
Details here

September 25, 2015
Last day for returns for Anansi, Boston Common Press and Pan Macmillan. All returns beyond this date should go to the new distributor.
Details here

 

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