Press release

Canada Transition Letter to Customers

February 28, 2015

Dear Customer:

As previously announced the HarperCollins Canada Customer Service and Credit, Collection and Accounts Receivable functions will be transitioned to HarperCollins U.S. effective March 30, 2015.  Although this transition will be relatively seamless to you there are a few important changes which are noted below.  Should you have any questions please contact HarperCollins Publishers Customer Service at 844-327-5757.

Customer Service

  • New toll free number is:  844-327-5757
  • New fax number is:  855-822-0957
  • Hours of operation are:  8:30am – 5:00pm EST, Monday through Friday
  • Continue to address mail correspondence to:  HCOrder@harpercollins.com
  • Physical mail to:

HarperCollins Publishers
53 Glenmaura National Blvd
Moosic, PA18507

Credit Services

  • New toll free number is:  800-233-4727 

Payments

  • Continue to address your check payments to:

HarperCollins Canada Ltd
PO Box 3285
Station A
Toronto, Ontario
M5W 4K2

  • Please provide corresponding details with your payment, including the account number the check should be applied to and a listing of invoices, credits and deductions.                                                                                                                                                          
  • Continue to send your wire payments to:          

Bank of Nova Scotia
44 King Street West
Toronto, Ontario  M5H 1H1
Canadian Clearing Cope: //CC000247696

               Beneficiary

               HarperCollins Canada Limited
               Beneficiary account number: 852820001112

  • Please include the account number which funds should be applied to.
  • Send corresponding details along with HarperCollins account number and payment details (listing invoices, credits and deductions) to:  CANpaymentdetail@harpercollins.com

Returns

  • Continue to send your returns to:

HarperCollins Canada
Returns Department
1995 Markham Road
Scarborough, Ontario  M1B 5M8

Additional information pertaining to returns will be communicated in the near future.

Distribution of product ordered will be completed by both the HCC Markham warehouse and RR Donnelly until June 26th.  After that time, all product ordered will be completed by RR Donnelly

We appreciate your business, support and partnership.

Sincerely,

John Shearer

V.P. Credit Services

Date Posted

March 3, 2015

Subject

Canada Transition Letter to Customers

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