Zap the Gaps!

Target Higher Performance and Achieve It!

by Ken Blanchard, Dana Robinson, Jim Robinson

On Sale: 05/28/2002

Zap the Gaps!

Target Higher Performance and Achieve It!

by Ken Blanchard, Dana Robinson, Jim Robinson

On Sale: 05/28/2002

Format:

About the Book

In the bestselling tradition of The One Minute Manager, Zap the Gaps combines a fast–moving business parable with step–by–step instructions for implementing the GAPS approach to problem solving.

Managers at all levels within organizations often see a problem and jump to a solution. Many times the solution does not solve the problem, because the manager did not uncover the root causes of the problem. In Zap The Gaps, Bill Ambers, the Director of Customer Service in a high tech firm, encounters a business problem: his newly inherited call center is not making its numbers. With the help of a colleague, he works through the problem and discovers the GAPS approach to performance improvement:


Critical Praise

“A gem of a management book, guaranteed to help improve your company’s performance no matter what business you’re in!” — Harvey Mackay, author of the New York Times bestseller, Swim with the Sharks without Being Eaten Alive

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Product Details

  • ISBN: 9780060503000
  • ISBN 10: 0060503009
  • Imprint: William Morrow
  • On Sale: 05/28/2002
  • Pages: 160
  • List Price:24.99 CAD
  • BISAC1 : BUSINESS & ECONOMICS / Management
  • BISAC2 : BUSINESS & ECONOMICS / Facility Management
  • BISAC3 : BUSINESS & ECONOMICS / Careers / Resumes
  • BISAC4 : BUSINESS & ECONOMICS / Project Management
  • BISAC5 : BUSINESS & ECONOMICS / Time Management
  • BISAC6 : BUSINESS & ECONOMICS / Industrial Management
  • BISAC7 : BUSINESS & ECONOMICS / Information Management
  • BISAC8 : BUSINESS & ECONOMICS / Economics / General
  • BISAC9 : BUSINESS & ECONOMICS / Education
  • BISAC10 : BUSINESS & ECONOMICS / Human Resources & Personnel Management
  • BISAC11 : BUSINESS & ECONOMICS / Entrepreneurship

Zap the Gaps! by Ken Blanchard, Dana Robinson, Jim Robinson

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