Canada Limited (HarperCollins) is part of the News
America Group. HarperCollins has implemented the following Privacy
Policy, which describes how we collect, use and share personally
identifiable information we obtain from and about individuals located
in Canada. As part of HarperCollins commitment to maintaining
the accuracy, confidentiality and security of your personal information,
we have established ten Privacy Principles, as explained below,
to govern our actions as they relate to the use of customer information.
These principles build upon the values set by the Canadian Standards
Association?s Model Code for the Protection of Personal
Information and Canada?s Personal Information Protection
and Electronic Documents Act:
Principle 2 Identifying Purposes
Principle 3 Consent
Principle 4 Limiting Collection
Principle 5 Limiting Use, Disclosure and Retention
Principle 6 Accuracy
Principle 7 Safeguarding Customer Service
Principle 8 Openness
Principle 9 Customer Access
Principle 10 Handling Customer Complaints and Suggestions
HarperCollins is responsible for maintaining and protecting the
customer information under its control. In fulfilling this mandate,
HarperCollins is required to designate an individual or individuals
who are accountable for HarperCollins? compliance with the
2 Identifying Purposes
The purposes for which customer information is collected shall be
identified before or at the time the information is collected.
The knowledge and consent of the customer are required for the collection,
use and disclosure of customer information, except where required
or permitted by law.
4 Limiting Collection
The personal information collected from consumers must be limited
to those details necessary for the purposes identified by HarperCollins.
Information must be collected by fair and lawful means.
5 Limiting Use, Disclosure and Retention
Customer information may only be used or disclosed for the purpose
for which it was collected unless the customer has otherwise consented,
or when it is required or permitted by law. Customer information
may only be retained for the period of time required to fulfill
the purpose for which it was collected.
Customer information must be maintained in as accurate, complete
and up-to-date form as is necessary to fulfill the purposes for
which it is to be used.
7 Safeguarding Customer Service
Customer information must be protected by security safeguards that
are appropriate to the sensitivity level of the information.
HarperCollins is required to make information available to customers
concerning the policies and practices that apply to the management
of their information.
9 Customer Access
Upon request, a customer shall be informed of the existence, use
and disclosure of their information, and shall be given access to
it. Customers may verify the accuracy and completeness of their
information, and may request that it be amended.
10 Customer Complaints and Suggestions
Customers may direct any questions or enquiries with respect to
the privacy principles outlines above or about HarperCollins?
practices by contacting the person designated accountable for privacy.
From time to time HarperCollins may revise this Policy to reflect
industry initiatives or changes in the law, our personally identifiable
information collection and use practices, the features of our websites,
or technology. Therefore, you should review it periodically so that
you are up to date on our most current policies and practices.
COLLECTION OF PERSONALLY IDENTIFIABLE INFORMATION ("PII")
HarperCollins collects personally identifiable information ("PII")
in order to create or enhance our relationship with you. PII includes
information such as your full name, e-mail address, mailing address
or telephone number. HarperCollins will only collect PII that is
necessary for the purposes identified by HarperCollins.
When we collect
PII it is because you are voluntarily submitting and consenting
to our collection of the information in order to purchase e-books
and to participate in activities such as sweepstakes, contests,
games, surveys, forums, subscription registrations, in connection
with content or suggestions you submit to us, chats or bulletin
boards, or because you want us to furnish you with products, services
or information. When we obtain PII from a third party, we use only
reputable sources of such information.
Cookies are small bits of information that the operators of Internet
sites place on the hard drive of your computer. Cookies remember
information about your activities on the site and enable the operator
of the site to make your visits to the site more enjoyable.
At this time,
HarperCollins only employes cookies to identify each user as a unique
visitor, so that HarperCollins can determine if you are a new or
returning user. These cookies are not associated with any PII.
can be configured to warn you each time a cookie is being sent or
WILL PROVIDE YOU WITH NOTICE ABOUT ITS PII COLLECTION PRACTICES
collects PII from you, we will make sure you are informed about
who is collecting the information, how and why the information is
being collected and the types of uses we will make of the information.
describes the types of other companies that may want to send you
information about their products and services and therefore may
want to share your personal information (see "Use" below).
However, we will notify you of your options regarding our use of
your PII, including whether we can share it with outside companies,
before we use it for a purpose other than the one for which it was
originally collected or disclose it to third parties, typically
at the time of collection (see "Choice" below).
websites may be linked to Internet sites operated by other companies.
Some of these third party sites may be co-branded with a HarperCollins
logo, even though they are not operated or maintained by HarperCollins,
such as websites owned and operated by our authors. HarperCollins's
websites may also carry advertisements from other companies. Although
we choose our business partners and advertisers carefully, HarperCollins
is not responsible for the privacy practices of websites operated
by third parties that are linked to our sites or for the privacy
practices of third parties that advertise on our websites. Once
you've left a HarperCollins website via such a link or by clicking
of the third party to determine how they will handle any PII they
collect from you.
websites may also be linked to sites operated by companies affiliated
with HarperCollins. Visitors to those affiliated sites should still
refer to their separate privacy policies and practices, which may
differ in some respects from this Policy.
Any credit card
information you provide to obtain an e-book will be disclosed solely
to the third party agent retained to process such payments. This
information will not be used for any purpose other than collecting
WILL PROVIDE YOU WITH CHOICES ABOUT THE USE OF YOUR PII
will provide you with the opportunity to choose whether your PII
may be used for purposes different from the purpose for which it
was submitted. You will also be able to choose whether your information
is shared with companies that are not affiliated with HarperCollins
(i.e., not part of the News America Group).
USE OF PII
will use your PII in a manner that is consistent with this Policy
and only for the purpose for which it is submitted, unless other
uses are disclosed and you allow us to use your information in these
may share your PII with companies that are affiliated with us, that
is, part of the News America Group of companies. We may also share
your PII with companies that are not affiliated with HarperCollins
but would like to send you information about their products and
services. For example, HarperCollins may offer a sweepstakes or
contest in conjunction with a co-sponsor, and the co-sponsor may
send you information concerning its products or services. However,
you will always have the opportunity to instruct us not to share
your information with third parties.
employees, agents and contractors must have a legitimate business
reason to obtain access to your PII. Outside contractors or agents
who help us manage our information activities (i.e., sweepstakes
administration, order fulfillment, statistical analyses) may only
use PII to provide HarperCollins with a specific service and not
for any other purpose.
obtains PII from a third party, such as a business partner, our
use of this information is governed by this Policy.
There may be
instances when HarperCollins may disclose PII without providing
you with a choice in order to protect the legal rights of HarperCollins,
other companies within the News America Group or their employees,
agents and contractors; to protect the safety and security of visitors
to our websites; to protect against fraud or for risk management
purposes; or to comply with the law or legal process. In addition,
if HarperCollins sells all or part of its business or makes a sale
or transfer of assets or is otherwise involved in a merger or business
transfer, HarperCollins may transfer your PII to a third party as
part of that transaction.
HARPERCOLLINS PROTECTS THE SECURITY OF PII
uses reasonable administrative, technical, personnel and physical
measures to safeguard PII in its possession against loss, theft
and unauthorized use, disclosure or modification. In addition, we
use reasonable methods to make sure that PII is accurate, up-to-date
and appropriately complete.
TO ACCESS, OR CORRECT YOUR PII OR STOP ALL FUTURE COMMUNICATIONS
You may review
PII about you from our records at anytime. If you would like to
know the types of information that HarperCollins collects from visitors
to its websites, please send your request to email@example.com
or write to HarperCollins Canada Limited, Internet Development Group,
2 Bloor Street East, 20th Floor, Toronto, Ontario M4W 1A8. If you
would like to know whether HarperCollins has collected PII about
you, please send us the activities that you participated in on our
websites which requested PII. After reviewing the relevant databases,
we will confirm whether we have collected such information about
Prior to changing
any information about you or stopping to communicate with you, HarperCollins
requires that you provide proof of your name and address, such as
a valid driver's licence. Once we determine that the information
provided is satisfactory, we will immediately modify the information
about you and/or and refrain from collecting PII about you and/or
communicating with you in the future, if you so request. However,
there may be residual information that will remain within our databases
that may or may not contain PII. This residual information will
not be given to any third party or used for any commercial purpose.
AND COMPLIANCE: HOW TO CONTACT HARPERCOLLINS ABOUT PRIVACY CONCERNS
HarperCollins Canada Limited, Internet Development Group, 2 Bloor
Street East, 20th Floor, Toronto, Ontario M4W 1A8, Tel. No.: (416)
975-9334, e-mail: firstname.lastname@example.org.