Accessibility Committment

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Accessibility Committment

Statement of Organizational Commitment & Accessibility Policy

Statement of Commitment

Our Company is committed to ensuring accessibility for persons with disabilities by identifying, removing and preventing barriers to promote the rights of all persons and to build and create an inclusive and accessible working environment, in accordance with the provisions of the Ontario Human Rights Code (the "Code") and the Accessibility for Ontarians with Disabilities Act, 2005 (the "AODA"). The Company supports the intent of the AODA and its goal of achieving accessibility for Ontarians with disabilities with respect to Customer Service, Information and Communications, and Employment.

Policy Application

The Company is committed to ensuring accessibility for persons with disabilities by identifying, removing and preventing the barriers that might interfere with the ability to obtain goods and services provided by the Company. We strive at all times to provide good and services to customers in a way that respects the dignity and independence of people with disabilities and are committed to giving people with disabilities the same opportunity to benefit from our services, in the same place and in a similar way as other customers. We will ensure that every customer receives equitable treatment with respect to goods and services, without discrimination, and receives the accommodation where required.

The Company is also committed to ensuring that every employee receives equitable treatment with respect to employment and services, without discrimination, and receives accommodation where required. We will meet the accessibility needs of persons with disabilities in a timely manner.

This policy applies to all individuals entitled to the protections set out in the AODA and its Regulations, including customers and employees of the Company.

It is the goal of the Ontario government to make Ontario accessible by 2025.


Definition of Disability

According to the AODA, "disability" is defined as:

(a) any degree of physical disability, infirmity, malformation or disfigurement that is caused by bodily injury, birth defect or illness and, without limiting the generality of the foregoing, includes diabetes mellitus, epilepsy, a brain injury, any degree of paralysis, amputation, lack of physical co-ordination, blindness or visual impediment, deafness or hearing impediment, muteness or speech impediment, or physical reliance on a guide dog or other animal or on a wheelchair or other remedial appliance or device,

(b) a condition of mental impairment or a developmental disability,

(c) a learning disability, or a dysfunction in one or more of the processes involved in understanding or using symbols or spoken language,

(d) a mental disorder, or

(e) an injury or disability for which benefits were claimed or received under the insurance plan established under the Workplace Safety and Insurance Act, 1997; ("handicap")

Where required, the Company will consult with the disabled individual to understand his or her specific accessibility needs, and then make all reasonable efforts to meet those individual needs in a timely manner.


Multi-Year Accessibility Plan

Company's Multi-Year Accessibility Plan outlines the strategies and actions to prevent and remove barriers to accessibility and to meet all the requirements under the AODA and its Regulations.


More Information

Please contact us at or for more information or to:

  • Request a copy of the Accessibility policy
  • Provide feedback on the way we provide products and services to customers with disabilities
  • Request a document in accessible format
  • Request additional information or provide your comments